Handmade Dog Beds
Ledbury Road, Staunton, Gloucestershire, GL19 3QA
Home of the original Toughmutts dog bed
Proudly handmade in Gloucestershire
Toughmutts Terms & Conditions
Terms and Conditions
These terms and conditions apply to all transactions on www.toughmutts.co.uk. Please read them thoroughly before placing your order on the website. We may occasionally change these terms without notice to our customers. Terms and conditions do not affect your legal rights.
If you buy via our trade stands then these terms and conditions are available to view upon request through our on site internet access.
Ordering & payment
Payment is due at the time of placing your order. Online orders must be paid for by Paypal or by card using the Paypal system. We are currently looking into other systems for ease of ordering.
You can also place your order by writing to us at Toughmutts country pet supplies at the address on our contact page and sending a cheque made payable to 'Toughmutts' , orders will be dispatched once payment has cleared (please see delivery timescales)
we can also email a Paypal invoice to you upon request.
Delivery applies to UK Mainland addresses only I am sorry we do not send overseas. Orders can take up to 10 working days as our good are handmade, occasionally it might be longer but we will notify you via email to let you know. Delivery is normally well within 10 working days. If you wish to designate a 'safe place' or neighbour then please do so at time of ordering. We shall not be liable to make good any damage or loss from the courier company. Once goods are delivered to the address/safe place/neighbour you specify on your order they become your sole responsibility
Refunds, Exchanges, returns & cancellations
Any defective goods or issue with your order needs to be notified as soon as possible to firstname.lastname@example.org We will do our best to resolve the situation and can make arrangements to collect, replace or refund your purchase.
If you are unhappy with the order and wish to change your mind then you can cancel the order by emailing us at email@example.com if your goods have not yet been sent then we will happily refund the postage too.
If you receive the goods and wish to change your wind and return the item then you have 28 days to do so at your own cost.
If the item has been altered,soiled or been damaged in any way including due to incorrect cleaning then no refunds will be offered. They must be returned in the condition in which you received them.
Your statutory rights are not affected.
We do not say our products are indestructible.
Toughmutts dog beds are made from heavy duty,durable and tough material but we can not take any responsibility for dogs or any other animal being harmed due to chewing or ingesting our products.